Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

attachments appearing in email

  • 3 antwoorde
  • 0 hierdie probleem
  • 2 views
  • Laaste antwoord deur david

David Smith
David Smith
more options

Hi

When I receive some attachments they don't show up as attachments but rather are incorporated in the email. in order to access them I have to go to gmail. See attached screen shot of a Word doc sent as an attachment

Hi When I receive some attachments they don't show up as attachments but rather are incorporated in the email. in order to access them I have to go to gmail. See attached screen shot of a Word doc sent as an attachment
Aangehegde skermkiekies

All Replies (3)

david
david
  • Top 10 Contributor
more options

The screenshot doesn't show the issue well. Does Thunderbird indicate there is an attachment and provide the link to download it? More info may be needed, as I am unsure what is happening.

David Smith
David Smith Vraag-eienaar
more options

There doesn't appear to be an attachment to the email. I believe what happens is that the attachment appears as 'text' in the email.

This doesn't happen always happen with all attachments. PNGs seem fine but DOCX have the problem. I believe that sometimes rebooting the computer solves the problem but this didn't happen on the most recent occasion. I tried starting Thunderbird in 'safe' mode but that didn't help.

david
david
  • Top 10 Contributor
more options

Does this come from everyone , or just one person? There may be corruption in the sending. To verify the problem, try sending a DOCX to yourself to see if it comes in properly. I am aware of no bug in this, as that is a common practice.