Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

confusion over two accounts

jmcma
jmcma
more options

I have an account with MSN and an account with Earthlink. I can't gt mail on Outlook because the Earthlink account needs verification and this process requires me to access my Outlook account and it won't open. I can't get any email today nor can I verify the Earthlink account. What do I do?

I have an account with MSN and an account with Earthlink. I can't gt mail on Outlook because the Earthlink account needs verification and this process requires me to access my Outlook account and it won't open. I can't get any email today nor can I verify the Earthlink account. What do I do?

All Replies (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

I'm not sure who is asking for verification.

Is this a problem setting up a Firefox Account? When setting up a Firefox Account, you need to verify each email address you add (primary address and any secondary addresses). But you should be able to sign in to your email accounts normally even if your Firefox Account isn't fully set up yet.

Or is this a problem with Thunderbird, the stand-alone email program from Mozilla? In that case, a moderator can move your thread over to the Thunderbird forum.

Or is this a problem pulling your Earthlink email into your Outlook mail on https://outlook.live.com/ -- Outlook or Earthlink needs you to verify that? I think you would need to sort that out with Microsoft and Earthlink.