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New York Times fails to work on Firefox

  • 3 antwoorde
  • 1 het hierdie probleem
  • 1 view
  • Laaste antwoord deur zeroknight

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18 July 2023 My longstanding NYTimes account started having problems with Firefox the past few days: the NYT web page loads OK on my Windows 10 notebook, but after browsing to an article or 2, I'm challenged by the usual 'I am not a robot' Capcha. When I click on the proper images, then Submit, it repeats the challenge anew, time after time. A call to the NYT webpage help line got me a person who said 'Use another browser, we're having increasing problems with Firefox.' I noted that the NYT Wirecutter and Cooking options both work OK, but she asserted those will eventually fail too, using FF I asked her to suggest the best browser, she recommended Chrome. What can be done? I've been using FF for the past 20 years and support Mozilla w regular $$. I've tried clearing the cache, allowing pop-ups for their site, and I use no Extensions or Add-ons. Help! Windows 10, latest updates, FF 115.0.2

18 July 2023 My longstanding NYTimes account started having problems with Firefox the past few days: the NYT web page loads OK on my Windows 10 notebook, but after browsing to an article or 2, I'm challenged by the usual 'I am not a robot' Capcha. When I click on the proper images, then Submit, it repeats the challenge anew, time after time. A call to the NYT webpage help line got me a person who said 'Use another browser, we're having increasing problems with Firefox.' I noted that the NYT Wirecutter and Cooking options both work OK, but she asserted those will eventually fail too, using FF I asked her to suggest the best browser, she recommended Chrome. What can be done? I've been using FF for the past 20 years and support Mozilla w regular $$. I've tried clearing the cache, allowing pop-ups for their site, and I use no Extensions or Add-ons. Help! Windows 10, latest updates, FF 115.0.2

All Replies (3)

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You can check for issues with Total Cookie Protection.

If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, DuckDuckGo PE, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.

Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content.

  • click the shield icon for more detail and possibly disable the protection

You can check the Web Console for relevant-looking messages about blocked content.


You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings).

"Remove the Cookies" for websites that cause problems:

  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Settings -> Privacy & Security
    Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or if userChrome.css/userContent.css is causing the problem.

  • switch to the Default System theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window
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Firefox enters into an infinite loop with the puzzle CAPTCHA at https://nytimes.com login. Authentication is impossible. Other browsers work fine, so this is a FireFox 119.0.1 bug.

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Does it still happen in a new profile? An easy way to test a new profile is to install Developer Edition and see if it happens there or refresh your existing profile.