Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

All incoming mail goes direct to JUNK, how do I correct it?

  • 1 antwoord
  • 1 het hierdie probleem
  • 6 views
  • Laaste antwoord deur Matt

wildlife.regs
wildlife.regs
more options

All of our incoming emails go directly to JUNK. I cannot find how to change settings to have the mail go to our InBox instead of Junk.

All of our incoming emails go directly to JUNK. I cannot find how to change settings to have the mail go to our InBox instead of Junk.

All Replies (1)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

I recalls seeing users of a specific antivirus solution reporting this issue a couple of years ago. Had something to do with a spam or scam tool they injected into Thunderbird. This is the sort of issue that spikes when thunderbird updates because basically none of the anti virus spam/scam tools are compatible post update.