Servicenow Timesheet Portal stopped working with drop down menus
I use Servicenow to update my time sheet and access it using Firefox. When I click on a drop down to select a site it just closes. It was working a month ago and has since stopped. Works fine in Chrome however I prefer using Firefox.
Browser console messages when I click the drop down: 09:53:01.782 Uncaught TypeError: self.liveRegion is null
init https://apogee.service-now.com/scripts/js_includes_sp.jsx?v=08-21-2023_1705&lp=Fri_Sep_08_10_13_14_PDT_2023&c=28_921:25994
js_includes_sp.jsx:25994:1 09:53:01.889 Uncaught TypeError: this.search is null
callback https://apogee.service-now.com/scripts/js_includes_sp.jsx?v=08-21-2023_1705&lp=Fri_Sep_08_10_13_14_PDT_2023&c=28_921:24624 bind https://apogee.service-now.com/scripts/js_includes_sp.jsx?v=08-21-2023_1705&lp=Fri_Sep_08_10_13_14_PDT_2023&c=28_921:23845 success https://apogee.service-now.com/scripts/js_includes_sp.jsx?v=08-21-2023_1705&lp=Fri_Sep_08_10_13_14_PDT_2023&c=28_921:23686 success https://apogee.service-now.com/scripts/js_includes_sp.jsx?v=08-21-2023_1705&lp=Fri_Sep_08_10_13_14_PDT_2023&c=28_921 line 45331 > eval:197 i https://apogee.service-now.com/scripts/js_includes_sp_libs_min.jsx?v=08-21-2023_1705&lp=Fri_Sep_08_10_13_14_PDT_2023&c=28_921:18 fireWith https://apogee.service-now.com/scripts/js_includes_sp_libs_min.jsx?v=08-21-2023_1705&lp=Fri_Sep_08_10_13_14_PDT_2023&c=28_921:18 y https://apogee.service-now.com/scripts/js_includes_sp_libs_min.jsx?v=08-21-2023_1705&lp=Fri_Sep_08_10_13_14_PDT_2023&c=28_921:20 c https://apogee.service-now.com/scripts/js_includes_sp_libs_min.jsx?v=08-21-2023_1705&lp=Fri_Sep_08_10_13_14_PDT_2023&c=28_921:20
I do not have access to Servicenow code and have tried installing an older version of FF 118 same results.
All Replies (4)
Does it still happen in Troubleshoot Mode?
No - Restarted in Troubleshoot Mode - Same issue.
Try clearing cookies and disabling Tracking Protection for the site.
Does it still happen in a new profile? An easy way to test a new profile is to install Developer Edition and see if it happens there or refresh your existing profile.
Did all of these: clearing cookies and disabling Tracking Protection for the site created a New Profile
same issue