Thunderbird 128.6.1esr (64-bit) cannot access accounts in existing profile
I rebooted my Windows 11 PC yesterday and apparently Thunderbird updated to version Thunderbird 128.6.1esr (64-bit) during the reboot. Unfortunately, when I opened Thunderbird, it showed a Create New Account screen instead of my existing email accounts. I went to "about:profile" and it lists my existing profile as the default, but it will not access any of the accounts in it. I've tried reinstalling Thunderbird over the existing copy and get the same result. I'm at a loss as to how I can retrieve many, many years of emails in six accounts!
Gewysig op deur RFM
Gekose oplossing
Your mail hasn't disappeared, TB has just lost track of the accounts, probably due to a corrupted prefs file:
https://support.mozilla.org/en-US/questions/1360261
Lees dié antwoord in konteks 👍 1All Replies (2)
Gekose oplossing
Your mail hasn't disappeared, TB has just lost track of the accounts, probably due to a corrupted prefs file:
Thank you for that prompt and helpful reply!
Yes, I knew it was there, but was immensely frustrated that I could not view it in Thunderbird. However, once I clicked through all the links in your various messages to get to the actual instructions and apply them, it did the trick. For the benefit of anyone else with this problem, here is an edited version of the instructions:
- Open the Thunderbird profile folder and search for files named "prefs-1.js", "prefs-2.js", etc.. - Open the most recent copy in a text editor and see if it has the correct account data, and if so, rename "prefs.js" as "prefs.js.bak" (as a back-up), then rename the most recent "prefs-#.js" (# being a number) file that looks correct as prefs.js. - Restart Thunderbird and you should have everything as it was on the date of that last "prefs-#.js" file.
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