We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Firefox4Life78: Firefox won't open

  • 5 antwoorde
  • 0 hierdie probleem
  • 1 view
  • Laaste antwoord deur Morbus

AnonymousUser
AnonymousUser
more options

Hello,

We spoke for quite awhile this afternoon trying to fix a FF crash problem on my PC. FF 3.6.3 is crashing upon start every time I attempt.

You had me do several things. The last two was to download Spybot and Spyware Terminator. I ran those two, and did remove some spyware, but the problem still persists with FF crashing when I attempt to launch it.


My lastest crash report is Crash ID: bp-4be24d59-1f5d-460b-b6eb-fe4332100519


Since we talked, I renamed the Mozilla Firefox folder, and downloaded a new version of FF. This did not fix the problem.

Any other thoughts that may fix this?

Thank you.

Hello, We spoke for quite awhile this afternoon trying to fix a FF crash problem on my PC. FF 3.6.3 is crashing upon start every time I attempt. You had me do several things. The last two was to download Spybot and Spyware Terminator. I ran those two, and did remove some spyware, but the problem still persists with FF crashing when I attempt to launch it. My lastest crash report is Crash ID: bp-4be24d59-1f5d-460b-b6eb-fe4332100519 Since we talked, I renamed the Mozilla Firefox folder, and downloaded a new version of FF. This did not fix the problem. Any other thoughts that may fix this? Thank you.

All Replies (5)

Morbus
Morbus
more options

Hi Mike.

You may be having a problem with some extension or plugin that is hindering your Firefox's normal behavior. Have you tried disabling all add-ons (just to check), to see if Firefox goes back to normal?

AnonymousUser
AnonymousUser Vraag-eienaar
more options

Thanks for the reply. I can't seem to get FF to launch, it dies anytime I try to run it, so I haven't been able to disable extensions or plugins. Is there a way to do that without launching FF?

Morbus
Morbus
more options

Of course, you just run it in safe mode:

http://support.mozilla.com/en-US/kb/Safe+Mode

AnonymousUser
AnonymousUser Vraag-eienaar
more options

Unfortunately I get the same error message when trying to run in safe mode. I've also tried running via the command line to create a new profile "firefox -p", but it crashes also.

Moses
Moses
  • Moderator
more options

Try a Clean Installation of Firefox if opening in Safe Mode doesn't work

Thanks Moses Firefox Support