Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

I can display "Add-ons Panel" but disappears when I click on it.

  • 4 antwoorde
  • 1 het hierdie probleem
  • 2 views
  • Laaste antwoord deur the-edmeister

AnonymousUser
AnonymousUser
more options

From Tools Menu I can display the Add-ons window with the Extensions panel displayed, and it is populated correctly. But when I click anywhere on the window, it disappears. This happens every time. I have completely removed FF 3.6.3 and re-installed, and it stills happens.

This happened

Every time Firefox opened

== I noticed it a few days ago when one of the add-ons was automatically updated.

From Tools Menu I can display the Add-ons window with the Extensions panel displayed, and it is populated correctly. But when I click anywhere on the window, it disappears. This happens every time. I have completely removed FF 3.6.3 and re-installed, and it stills happens. == This happened == Every time Firefox opened == I noticed it a few days ago when one of the add-ons was automatically updated.

All Replies (4)

the-edmeister
the-edmeister
  • Moderator
more options

Do you have that problem when running in the Firefox SafeMode? http://support.mozilla.com/en-US/kb/Safe+Mode Don't select anything right now, just use "Continue in SafeMode."

If not, see this: http://support.mozilla.com/en-US/kb/troubleshooting+extensions+and+theme...

AnonymousUser
AnonymousUser Vraag-eienaar
more options

I started FF in safe-mode as suggested and the "Add-on" window still disappears when I click on it.

AnonymousUser
AnonymousUser Vraag-eienaar
more options

I have the same problem

regards

Florian

AnonymousUser
AnonymousUser Vraag-eienaar
more options

With respect to a more serious problem I was having with my computer (phishing screens), I have been in contact with McAfee technicians over the past several days. They did fix my "phish" problem a couple of days ago, but over the past two days, they have rechecked my machine and removed some additional viruses, one of which must have been affected the "Add-ons" issue I described above. In any event the "Add-ons" display seems to work correctly now. Thank you to everyone here for their assistance.