Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

When starting Firefox 3.6.3 under Win7 Pro get the following message: "Firefox is already running, but is not responding. To open a new window, you must first close the existing Firefox process, or restart your system." Tried rebooting, uninstalling. No

  • 3 antwoorde
  • 1 het hierdie probleem
  • 1 view
  • Laaste antwoord deur cor-el

AnonymousUser
AnonymousUser
more options

When starting Firefox 3.6.3 under Win7 Pro get the following message: "Firefox is already running, but is not responding. To open a new window, you must first close the existing Firefox process, or restart your system." Tried rebooting, uninstalling. No luck. Any ideas?

== Tried pasting Profile from another computer (same version Firefox, Vista)

When starting Firefox 3.6.3 under Win7 Pro get the following message: "Firefox is already running, but is not responding. To open a new window, you must first close the existing Firefox process, or restart your system." Tried rebooting, uninstalling. No luck. Any ideas? == Tried pasting Profile from another computer (same version Firefox, Vista)

All Replies (3)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Firefox probably can't find the profile that is specified in profiles.ini

See http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox

AnonymousUser
AnonymousUser Vraag-eienaar
more options

Thanks for the reply. I've also tried copying my profile from a computer running Vista and tried un-installing FIrebox, booting and then re-installing. Same problem.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You also need to copy profiles.ini. Otherwise Firefox can't find that profile or you need to use the [Manager] to create a new profile and chose the location of that copied profile as the location of that new profile.

I see that I posted the wrong link above, sorry about that. Should have been: http://kb.mozillazine.org/Recovering_a_missing_profile