Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Since I changed the operating system Windows 7 32bit to 64bit I can not use Firefox browser unless change the browser to safe mode.

  • 1 antwoord
  • 38 hierdie probleem
  • 1 view
  • Laaste antwoord deur rjohnson19

AnonymousUser
AnonymousUser
more options

Since I changed the operating system Windows 7 32bit to 64bit I can not use Firefox browser unless change the browser to safe mode.When i start it the browser is not open and appears a message Mozilla Crash Reporter

User Agent

Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; WOW64; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C; .NET4.0E; InfoPath.3)

Since I changed the operating system Windows 7 32bit to 64bit I can not use Firefox browser unless change the browser to safe mode.When i start it the browser is not open and appears a message Mozilla Crash Reporter == User Agent == Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; WOW64; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C; .NET4.0E; InfoPath.3)

Gekose oplossing

Go to the address about:crashes and tell us your latest crash IDs. We can then look at the data specific to your crash and have a better idea of what is causing the problem.

Since everything is fine in safe mode, one of your extensions or themes is at fault. See Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems to figure out which one of your add-ons is causing the crash.

Start here: https://support.mozilla.com/en-US/kb/Troubleshooting+extensions+and+themes#The_problem_does_not_occur_in_Safe_Mode

Lees dié antwoord in konteks 👍 0

All Replies (1)

rjohnson19
rjohnson19
more options

Gekose oplossing

Go to the address about:crashes and tell us your latest crash IDs. We can then look at the data specific to your crash and have a better idea of what is causing the problem.

Since everything is fine in safe mode, one of your extensions or themes is at fault. See Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems to figure out which one of your add-ons is causing the crash.

Start here: https://support.mozilla.com/en-US/kb/Troubleshooting+extensions+and+themes#The_problem_does_not_occur_in_Safe_Mode