Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Unable to open second browser instance

  • 3 antwoorde
  • 6 hierdie probleem
  • 4 views
  • Laaste antwoord deur sobenson

AnonymousUser
AnonymousUser
more options

Problem with "File->New Window" from main menu, and whenever trying to open a new window. Also, Firefox will not open a second window, even when clicking on the short cut.

Asus Eee PC, Windows 7 Starter

Problem with "File->New Window" from main menu, and whenever trying to open a new window. Also, Firefox will not open a second window, even when clicking on the short cut. Asus Eee PC, Windows 7 Starter

All Replies (3)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of your add-ons is causing your problem (switch to the DEFAULT theme: Tools > Add-ons > Themes). See Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems and Troubleshoot issues with plugins like Flash or Java to fix common Firefox problems

If it does work in Safe-mode then disable all your extensions and then try to find which is causing it by enabling one at a time until the problem reappears. You can use "Disable all add-ons" on the Safe mode start window to disable all extensions. You have to close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")

AnonymousUser
AnonymousUser Vraag-eienaar
more options

Thank you for the diagnostic procedure. It worked, and I was able to isolate the offending plug-in. FYI, and for anyone else who may need this information, the offending plug-in is Steganos Private Favorites, version 11.1.0.8716.

Thank-you again.

sobenson
sobenson
more options

I found the offender to be the Google toolbar.