Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

How do I delete the "Add-On" pop up box that appears when I start Firefox

  • 1 antwoord
  • 8 hierdie probleem
  • 9 views
  • Laaste antwoord deur cor-el

more options

Every time I open Firefox a pop up box appears for add-ons. It is blank and does nothing. I close it and other one appears and I close that, then firefox starts. It's not a big thing, but it's a pain. It does not appear when I start IE8.

Every time I open Firefox a pop up box appears for add-ons. It is blank and does nothing. I close it and other one appears and I close that, then firefox starts. It's not a big thing, but it's a pain. It does not appear when I start IE8.

All Replies (1)

more options

You can try http://kb.mozillazine.org/Preferences_not_saved

You can also try to delete the files extensions.* (extensions.rdf, extensions.cache, extensions.ini, extensions.sqlite) and compatibility.ini in the Firefox profile folder to reset the extensions registry. New files will be created when required.

See "Corrupt extension files": http://kb.mozillazine.org/Unable_to_install_themes_or_extensions

If you see disabled extensions that are not compatible on the next start in "Tools > Add-ons > Extensions" then click the "Find Updates" button to do a compatibility check.