Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Cannot open HTML files on Win7 using FF 3.6.10 as default browser.

  • 3 antwoorde
  • 43 hierdie probleem
  • 3 views
  • Laaste antwoord deur bear6579

more options

When I click on any HTML file in Windows 7 (64 bit, Ultimate) I get an error dialog that says "There was a problem sending the command to the program."

The only way I can open local HTML files is with IE as default browser - which I do not want.

I first noticed the error when clicking links in emails in Outlook 2010. But now it also happens on any local HTML file - like help files (help files that I really need to be able to easily read).

I have tried editing the registry (this solution found at http://www.raymond.cc/blog/archives/2008/03/25/fix-general-failure-when-open-link-or-url-from-outlook-and-windows-mail/) which temporarily fixed the problem, but would not work a second time to fix the issue as the change I made was still present in the registry, so nothing to do.

I tried making IE the default browser then making FF the default browser again, but that didn't work.

I tried checking the default program for HTML files in Win7, but that is set to FF.

I don't get it. This just started happening in the last 2 weeks or so.

The "This happened" drop-down below is not entirely correct. This happens whenever I click on a local HTML link or a link in an Outlook email. But, the "This happened" drop down does not have an option for "When I click a local HTML link".

When I click on any HTML file in Windows 7 (64 bit, Ultimate) I get an error dialog that says "There was a problem sending the command to the program." The only way I can open local HTML files is with IE as default browser - which I do not want. I first noticed the error when clicking links in emails in Outlook 2010. But now it also happens on any local HTML file - like help files (help files that I really need to be able to easily read). I have tried editing the registry (this solution found at http://www.raymond.cc/blog/archives/2008/03/25/fix-general-failure-when-open-link-or-url-from-outlook-and-windows-mail/) which temporarily fixed the problem, but would not work a second time to fix the issue as the change I made was still present in the registry, so nothing to do. I tried making IE the default browser then making FF the default browser again, but that didn't work. I tried checking the default program for HTML files in Win7, but that is set to FF. I don't get it. This just started happening in the last 2 weeks or so. The "This happened" drop-down below is not entirely correct. This happens whenever I click on a local HTML link or a link in an Outlook email. But, the "This happened" drop down does not have an option for "When I click a local HTML link".

All Replies (3)

more options

I followed the directions at http://www.sevenforums.com/tutorials/9154-default-programs-associate-file-type-protocol.html for setting the default program to FF - but it still fails.

more options

Windows 7 (64 bit, Pro) here - firefox 3.6.12 - "There was a problem sending the command to the program" when doubleclicking on htm/html - googled and tried the various solutions nothing seems to work - IE opens it fine - I cannot even drag and drop the file to FF Please help

more options

( links in emails )

this is what fixed my issue with links in my windows live mail

in Firefox go to tools >options >advanced > general tab > at the bottom click the check now button to make sure Firefox is your default browser . if its not click yes to make it default now your links in emails should open in Firefox properly

Gewysig op deur bear6579