Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Norton Safe Search and Identity Safe taskbar don't work with FF 4.0

  • 1 antwoord
  • 50 hierdie probleem
  • 9 views
  • Laaste antwoord deur TonyE

Jungkwia
Jungkwia
more options

When I upgrade to Firefox 4.0 my Norton Safe Search and Identity Safe task Bar disappear after installation. There is a pop-up that say a supported version of the add-ons for the following. My current add-ons are "Norton IPS 2.0" and "Norton Toolbar 4.6". As a result they disappear and I can no longer use them. These came with my Norton 360 and I prefer to use my this password manager instead.

When I upgrade to Firefox 4.0 my Norton Safe Search and Identity Safe task Bar disappear after installation. There is a pop-up that say a supported version of the add-ons for the following. My current add-ons are "Norton IPS 2.0" and "Norton Toolbar 4.6". As a result they disappear and I can no longer use them. These came with my Norton 360 and I prefer to use my this password manager instead.

All Replies (1)

TonyE
TonyE
  • Moderator
more options

Symantec need to update their Firefox add-ons so that they are compatible with Firefox 4. They have indicated that for Norton 360 they plan to release an update to Norton 360 to support Firefox 4 in early May - http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&docurl=20100720113635EN&ln=en_US

If you want to use the Norton add-ons you will need to downgrade to Firefox 3.6.

To downgrade to Firefox 3.6 first uninstall Firefox 4, but do not select the option to "Remove my Firefox personal data". If you select that option it will delete your bookmarks, passwords and other user data.

You can then install the latest version of Firefox 3.6 available from http://www.mozilla.com/en-US/firefox/all-older.html - it will automatically use your current bookmarks, passwords etc.

To avoid possible problems with downgrading, I recommend going to your profile folder and deleting the following files if they exist - extensions.cache, extensions.rdf, extensions.ini, extensions.sqlite and localstore.rdf. Deleting these files will force Firefox to rebuild the list of installed extensions, checking their compatibility, and reset toolbar customizations.

For details of how to find your profile folder see https://support.mozilla.com/kb/Profiles