Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Failed install now won't ever install properly

  • 3 antwoorde
  • 4 hierdie probleem
  • 1 view
  • Laaste antwoord deur Xircal

jdlewallen
jdlewallen
more options

I attempted to install Firefox before, but the network security settings at the time never let me complete that install - it got stopped at the point where it had to reboot to finish.

Now it is caught in an endless loop of wanting to restart Windows all the time, but never completes. The security settings were changed to allow me to install, but now when I download and restart the download, or even when I go to the programs menu and attempt to UNINSTALL the program, it just goes back to the damn popup about needing to restart to complete the original install!!! How in the hell do I get rid of the old one? The folder was deleted from the PROGRAM FILES, but STILL gives me this crap!

I attempted to install Firefox before, but the network security settings at the time never let me complete that install - it got stopped at the point where it had to reboot to finish. Now it is caught in an endless loop of wanting to restart Windows all the time, but never completes. The security settings were changed to allow me to install, but now when I download and restart the download, or even when I go to the programs menu and attempt to UNINSTALL the program, it just goes back to the damn popup about needing to restart to complete the original install!!! How in the hell do I get rid of the old one? The folder was deleted from the PROGRAM FILES, but STILL gives me this crap!

All Replies (3)

Xircal
Xircal
more options

Well, I notice that you posted your question a week ago and we apologize for not responding earlier. Is the problem still ongoing, or have you resolved it?

jdlewallen
jdlewallen Vraag-eienaar
more options

Not really solved, but I figured out a work-around. I went to "custom" and installed it to a folder on my desktop, then moved it to my program files. However, I still have the rebooting link in my Start menu, and I can't uninstall the new one even -- goes back to the same garbage as above!

There is obviously some remnant of the old, failed install in the system that is screwing with things, but I don't know where/what!

Xircal
Xircal
more options

OK, so when you tried to upgrade, did you go the Help | Check For Updates route, or did you download it from Mozilla Firefox?

If you did the latter, did you uninstall the existing installation via Add/Remove Programs first, or did you just try to overwrite it with the new file?

Also, which security program do you use?