Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

firefox 4 will not install because previous firefox will not fully delete. help please

  • 1 antwoord
  • 10 hierdie probleem
  • 2 views
  • Laaste antwoord deur cor-el

more options

when i try to download firefox 4 a msg appears saying previous version will not fully delete until i restart my computer but when i resart and try again the same msg appears

when i try to download firefox 4 a msg appears saying previous version will not fully delete until i restart my computer but when i resart and try again the same msg appears

All Replies (1)

more options

Do a clean (re-)install:

  • Uninstall your current Firefox version and remove the Firefox program folder before installing that copy of the Firefox installer.
  • Don't remove personal data if you uninstall the current version.
  • It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.

Your bookmarks and other profile data are stored elsewhere (not in the Firefox program folder) and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.