Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

When trying to get my bank account, I get an untrusted connections message.

  • 1 antwoord
  • 5 hierdie probleem
  • 3 views
  • Laaste antwoord deur cor-el

more options

When I use Firefox as my internet connection and try to access my bank account, a screen with the message Untrusted Connection appears. I have been checking my account until today with no problem.

When I use Firefox as my internet connection and try to access my bank account, a screen with the message Untrusted Connection appears. I have been checking my account until today with no problem.

All Replies (1)

more options

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove the Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Who is the issuer of that certificate?

You can retrieve the certificate and check who issued the certificate.

  • Click the link at the bottom of the error page: "I Understand the Risks"

Let Firefox retrieve the certificate: "Add Exception" -> "Get Certificate".

  • Click the "View..." button to inspect the certificate and check who is the issuer.