Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Firefox is downloading a software update and it over an hour. It still shows "connecting to the srever" What's the problem

more options

Firefox is trying to download a software update but it's been over an hour and it still says "connecting to the update server". It doesn't seem to be working. What's the problem? I have a Mac Mini.

Firefox is trying to download a software update but it's been over an hour and it still says "connecting to the update server". It doesn't seem to be working. What's the problem? I have a Mac Mini.

All Replies (2)

more options

If you have problems with updating then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.

Download a new copy of the Firefox program and save the DMG file to the desktop

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data.

more options

trying to update firefox and the update server is taking too long to access update server..