Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

When I try to apply the update a screen pops up which continuously scrolls "connecting to server"; it never gets out. (Firefox Yahoo 1.8)

  • 1 antwoord
  • 1 het hierdie probleem
  • 3 views
  • Laaste antwoord deur cor-el

lafrost
lafrost
more options

I clicked on Help about Firefox. It immediately displays Firefox Yahoo edition 1.8 and begins downloading a 2.8mb file and then displays an update button. When you click on the update button another window opens up which says "we strongly recommend applying the update as soon as possible" It displays a "back", "next" and "cancel" button. When I click on the "next" button it begins displaying "connecting to server" with bars scrolling across the screen. The problem is that it just sits there doing the scrolling and never finishes anything.

I clicked on Help about Firefox. It immediately displays Firefox Yahoo edition 1.8 and begins downloading a 2.8mb file and then displays an update button. When you click on the update button another window opens up which says "we strongly recommend applying the update as soon as possible" It displays a "back", "next" and "cancel" button. When I click on the "next" button it begins displaying "connecting to server" with bars scrolling across the screen. The problem is that it just sits there doing the scrolling and never finishes anything.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Remove the files in the updates and updates\0 folder.
You may need to delete active-update.xml and updates.xml as well if present.

XP: 

C:\Documents and Settings\<user>\Local Settings\Application Data\Mozilla\Firefox\Mozilla Firefox\updates
(%USERPROFILE%\Local Settings\Application Data\Mozilla\Firefox\Mozilla Firefox)

If you have problems with updating then best is to download the full version and uninstall the currently installed version.

Download a fresh Firefox copy and save the file to the desktop.

  • Uninstall your current Firefox version.
  • Do not remove personal data when you uninstall the current version.

Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.

  • It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.

Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.