Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

This has to do with a Firefox update.

  • 1 antwoord
  • 1 het hierdie probleem
  • 13 views
  • Laaste antwoord deur cor-el

more options

The system notifies me that there is a new update for Firefox and to restart Firefox. When I do I get a box that says connecting to the update server with an activity bar moving across the screen. It never goes any further than this. It never connects to the update server and it never does the update.

The system notifies me that there is a new update for Firefox and to restart Firefox. When I do I get a box that says connecting to the update server with an activity bar moving across the screen. It never goes any further than this. It never connects to the update server and it never does the update.

All Replies (1)

more options

Download a fresh Firefox copy and save the file to the desktop.

  • Uninstall your current Firefox version.
  • Do not remove personal data when you uninstall the current version.

Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.

  • It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.

Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.