Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

I receive this error message: This script requires that jquery.js be loaded first. I cannot log into my bank account. I've also been having trouble with facebook & My Way

more options

I listed one site below, but I am having problems with my Facebook (I cannot reply or like) and My Way page is blank except for the background and some empty boxes. Diagnostics say that Firefox is working correctly.

I listed one site below, but I am having problems with my Facebook (I cannot reply or like) and My Way page is blank except for the background and some empty boxes. Diagnostics say that Firefox is working correctly.

All Replies (4)

more options

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).

more options

Thank you! I cleaned up the cookies on the My Way page and it seems to have cleaned everything up nicely! I am ever so grateful!

more options

Cleared cache and teh problem is fixed.