Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

option to create new sync key is missing

  • 1 antwoord
  • 6 hierdie probleem
  • 1 view
  • Laaste antwoord deur Ibai

rboehmer
rboehmer
more options

I followed the instructions here: https://support.mozilla.com/en-US/kb/Firefox%20Sync%20is%20not%20working#w_ive-lost-my-sync-key-what-can-i-do

But in my 'sign-in' dialog it says 'wrong sync key' but does not provide a link that says 'I have lost my sync key'. Therefore I cannot create a new key and I cannot use this feature at all. I do not want to have to create a new sync account using a different email, as I do not have a different email that I wish to use for purposes such as this. Please help. I'm using FF 5.0 on a MacBook Pro.

I followed the instructions here: https://support.mozilla.com/en-US/kb/Firefox%20Sync%20is%20not%20working#w_ive-lost-my-sync-key-what-can-i-do But in my 'sign-in' dialog it says 'wrong sync key' but does not provide a link that says 'I have lost my sync key'. Therefore I cannot create a new key and I cannot use this feature at all. I do not want to have to create a new sync account using a different email, as I do not have a different email that I wish to use for purposes such as this. Please help. I'm using FF 5.0 on a MacBook Pro.

All Replies (1)

Ibai
Ibai
  • Administrator
more options

Hi!

Unfortunately there's no option to recover your key so you could access your previous data. If you create a new Sync Key you will lost your previously synced data.

The path to get the key has changed a little bit and the article you are pointing is not totally updated. I'm going to review it with the right steps:

1- On the menu bar, click on the Firefox menu and select Preferences... 2- Click on the Sync tab. 3- Click Set up Firefox Sync and a new window will open. 4- Under I already have a Firefox Sync account, click Connect 5- Click I don't have the device with me 6- Enter your account email address and password 7- Click on "I've lost my other device" 8- A new Sync Key will be made for you. Please take a moment to print it out or save it on your computer. Then click Change Sync Key