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Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

I am constantly asked to download update yet I cant seem to connect to update server

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I am "strongly recommended" to update, yet when I try to do this I cant get connected to the update server. I have left it to try to connect and come back hours later and it is still trying to connect I have a fast and reliable internet connection so that is not the problem.

I am "strongly recommended" to update, yet when I try to do this I cant get connected to the update server. I have left it to try to connect and come back hours later and it is still trying to connect I have a fast and reliable internet connection so that is not the problem.

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If you have problems with updating or with the permissions then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.

Download a new copy of the Firefox program and save the DMG file to the desktop

  • Trash the current Firefox application to do a clean (re-)install
  • Install the new version that you have downloaded

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data.