Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

I open F/fox the screen comes up empty.Tried to uninstall it but it says F/fox is still open, F/fox won't close. Can't uninstall & reinstall. Does anyone have any suggestions...this is a pain cause I can't use it or delete it? Thanks, John

more options

When F/Fox opens the page is blank. When I try to uninstall it to reinstall it, it constantly tells me that the F/fox program is still open and it can't uninstall it. This is annoying b/c I can't do anything with F/fox can anyone help? Thanks, John

When F/Fox opens the page is blank. When I try to uninstall it to reinstall it, it constantly tells me that the F/fox program is still open and it can't uninstall it. This is annoying b/c I can't do anything with F/fox can anyone help? Thanks, John

All Replies (2)

more options

"When I try to uninstall it to reinstall it, it constantly tells me that the F/fox program is still open and it can't uninstall it."

Must be the "hang at exit" problem. You already know how to do Step1; now just determine which Add-on (Extension or Plugin) is causing the problem.

  1. Stop the Firefox process:
  2. Why Firefox may hang:
  3. Use Firefox Safe Mode to find a problem with an Extension or Plugin:

"When F/Fox opens the page is blank."

See How to set the home page


If this reply solves your problem, please click "Solved It" next to this reply when signed-in to the forum.

more options

To end Firefox use the Windows Task Manager, Windows 7 has a nice keyboard shortcut ("Ctrl+Shift+Esc") then from the "Processes" tab right click on firefox.exe to terminate.

The proper way to close Firefox is with File > Exit or "Firefox:" button > Exit, not with the X in upper right corner -- that is close Window ("Ctrl+Shift+W") which is not close Firefox. You may still have to sometime close with the WTM, but properly closing Firefox will work better. See item #38 close_firefox

http://dmcritchie.mvps.org/firefox/firefox-problems.htm#close_firefox

b