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Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Unable to update 5.0.1 or 6.0.1 Download spins indefinitely using OSX10.6.8

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I have been unable to update the 2 latest versions of Firefox. I'm using OSX 10.6.8 I get a warning that one of my add-ons (Contribute) is not compatible and will not appear on my menu bar. Then the download scroll just spins and spins.

I have been unable to update the 2 latest versions of Firefox. I'm using OSX 10.6.8 I get a warning that one of my add-ons (Contribute) is not compatible and will not appear on my menu bar. Then the download scroll just spins and spins.

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If you have problems with updating or with the permissions then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.

Download a new copy of the Firefox program and save the DMG file to the desktop

  • Trash the current Firefox application to do a clean (re-)install
  • Install the new version that you have downloaded

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data.