Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

when a site asks for me to type in a security password I can not see what the site wants me to type in. For example, Ticketmaster what to type.

  • 3 antwoorde
  • 3 hierdie probleem
  • 1 view
  • Laaste antwoord deur cor-el

more options

Onsites that ask me to type what I see in a box in order to purchase tickets or search for available tickets I am unable to see the words/numbers they ask me to type. These sites are trying to weed out' bots', I suppose

Onsites that ask me to type what I see in a box in order to purchase tickets or search for available tickets I am unable to see the words/numbers they ask me to type. These sites are trying to weed out' bots', I suppose

All Replies (3)

more options

Do you mean a CAPTCHA ?


Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).


more options

I tried Firefox in safe mode and ,as a test, logged on to Ticketmaster and tried to purchase tickets. Once again the number sequence I was asked to type in did not appear. What next?

more options

Do you see that missing CAPTCHA in Tools > Page Info > Media ?

If images are missing then check that you aren't blocking images from some domains.

  • Check the permissions for the domain in the current tab in "Tools > Page Info > Permissions"
  • Check that images are enabled: Tools > Options > Content: [X] Load images automatically
  • Check the exceptions in "Tools > Options > Content: Load Images > Exceptions"
  • Check the "Tools > Page Info > Media" tab for blocked images (scroll through all the images with the cursor Down key).

If an image in the list is grayed and there is a check-mark in the box "Block Images from..." then remove that mark to unblock the images from that domain.

There are also extensions (Tools > Add-ons > Extensions) and security software (firewall, anti-virus) that can block images.