Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

I tried creating a new profile to fix my firefox crash issue as well as reinstalling it, is there anything else I can do to fix it?

  • 3 antwoorde
  • 1 het hierdie probleem
  • 1 view
  • Laaste antwoord deur cor-el

caravoss
caravoss
more options

When I try to open firefox it immediately crashes and says "Firefox had a problem and crashed. We'll try to restore your tabs and windows when it restarts." There is no crash ID. I tried to submit a report yesterday, but received no email that it was received. I do not know how long it normally takes for a response. Anyway, I have Windows Vista. I tried reinstalling firefox, which did not work. I followed the steps of creating a new profile and did not try to bring any of my saved settings over to the new profile. Firefox opened, but when I tried to go to comcast.net it immediately closed and came up with the same exact crash error.

When I try to open firefox it immediately crashes and says "Firefox had a problem and crashed. We'll try to restore your tabs and windows when it restarts." There is no crash ID. I tried to submit a report yesterday, but received no email that it was received. I do not know how long it normally takes for a response. Anyway, I have Windows Vista. I tried reinstalling firefox, which did not work. I followed the steps of creating a new profile and did not try to bring any of my saved settings over to the new profile. Firefox opened, but when I tried to go to comcast.net it immediately closed and came up with the same exact crash error.

All Replies (3)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Do you have Comcast "Constant Guard" ?

caravoss
caravoss Vraag-eienaar
more options

No, I do not have comcast constant guard.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You do not get a response if you submit a crash report.

If you have submitted Breakpad crash reports then post the IDs of one or more Breakpad crash reports (bp-xxxxxxxx-xxxxxxxxx-xxxx-xxxxxxxxxxxx). You can find the IDs of the submitted crash reports on the about:crashes page. You can open the about:crashes page via the location bar, like you open a website.

See:

See also: