Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Firefox 3.6.23 constantly crashing

  • 2 antwoorde
  • 12 hierdie probleem
  • 6 views
  • Laaste antwoord deur Sovva29

more options

Hi,

I've been using Firefox 3.6.23 for almost 2 years now, but as of September it started crashing occasionally when I used my search bar, but now it crashes daily on any site. Just today Firefox crashed 5 times within the course of 4 hours.

I've tried upgrading Firefox, uninstalling and re-installing, safemode, creating a new profile and none of these worked. I've tried using Chrome and IE again, but it's just not the same, haha. I've included the crash ID.

Hi, I've been using Firefox 3.6.23 for almost 2 years now, but as of September it started crashing occasionally when I used my search bar, but now it crashes daily on any site. Just today Firefox crashed 5 times within the course of 4 hours. I've tried upgrading Firefox, uninstalling and re-installing, safemode, creating a new profile and none of these worked. I've tried using Chrome and IE again, but it's just not the same, haha. I've included the crash ID.

Gekose oplossing

https://crash-stats.mozilla.com/report/index/1e3bc2d6-5296-4ef0-bce6-ca5052111012

Looks like the cause is the McAfee Site Advisor 3.4.0 extension.
https://bugzilla.mozilla.org/show_bug.cgi?id=598769
(Please don't comment in that Bug report unless you can provide a patch to fix the problem.) https://bugzilla.mozilla.org/page.cgi?id=etiquette.html

Open the Add-ons manager > Extensions and disable that extension, until McAfee fixes that extension.

Lees dié antwoord in konteks 👍 0

All Replies (2)

more options

Gekose oplossing

https://crash-stats.mozilla.com/report/index/1e3bc2d6-5296-4ef0-bce6-ca5052111012

Looks like the cause is the McAfee Site Advisor 3.4.0 extension.
https://bugzilla.mozilla.org/show_bug.cgi?id=598769
(Please don't comment in that Bug report unless you can provide a patch to fix the problem.) https://bugzilla.mozilla.org/page.cgi?id=etiquette.html

Open the Add-ons manager > Extensions and disable that extension, until McAfee fixes that extension.

more options

Not a single crash in over 24 hours - a new record! Thank you!