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Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Update to FF v7.01 doesn't install properly on one of my normal accounts but works properly on all other user accounts.

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  • Laaste antwoord deur cor-el

AB007
AB007
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Hi folks at FireFox perhaps you know something about this problem: When I go on 'Help > About Firefox' I get a window which shows: "FireFox 7.01", and now the weird message, a button with "Apply Update" shows. When I click on this button FireFox shuts down and seems to reinstall itself but when I go back on 'Help > About Firefox' it shows the same window with 'Apply Update'. I did all the obvious procedures you mentioned on your help/ support lists but it doesn't change. It also important that on this normal user account I had always this weird behavior when I tried to update my FireFox browser, so this problem is not specific to version 7.01, I had it before too. I wished you would have an easy solution for this problem. Thanks, AB.

Hi folks at FireFox perhaps you know something about this problem: When I go on 'Help > About Firefox' I get a window which shows: "FireFox 7.01", and now the weird message, a button with "Apply Update" shows. When I click on this button FireFox shuts down and seems to reinstall itself but when I go back on 'Help > About Firefox' it shows the same window with 'Apply Update'. I did all the obvious procedures you mentioned on your help/ support lists but it doesn't change. It also important that on this normal user account I had always this weird behavior when I tried to update my FireFox browser, so this problem is not specific to version 7.01, I had it before too. I wished you would have an easy solution for this problem. Thanks, AB.

All Replies (1)

cor-el
cor-el
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  • Top 10 Contributor
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If files already have been downloaded then remove the files in the updates and updates\0 folder.

You can also delete active-update.xml and possibly updates.xml (stores the update history). 

C:\Users\<user>\AppData\Local\Mozilla\Firefox\Mozilla Firefox\updates
(%LOCALAPPDATA%\Mozilla\Firefox\Mozilla Firefox)