When I close Firefox then try to open it again, it informs me it is already running and continues to do so regardless of how many times I restart the computer.
I bought a new computer. I installed Firefox 7.0 then updated to 8.0. When I was finished with Firefox, I closed it. Later when I attempted to open it I was greeted with the message Firefox is already running. It suggested I restart the computer. I did so and continued to receive the same message. Surely, shutting the computer off should close Firefox. I have to use Internet Explorer to contact you.
I bought a new computer. I installed Firefox 7.0 then updated to 8.0. When I was finished with Firefox, I closed it. Later when I attempted to open it I was greeted with the message Firefox is already running. It suggested I restart the computer. I did so and continued to receive the same message. Surely, shutting the computer off should close Firefox. I have to use Internet Explorer to contact you.
All Replies (1)
Sounds like Firefox is "hanging at exit". That problem is frequently caused by an Extension or a Plugin. Read all of the following articles.
- Stop the Firefox process:
- Mozillazine - Kill application
- Windows 7 users click here
- Mac users: http://techheavy.com/2011/02/the-mac-task-manager/
- Why Firefox may hang:
- Firefox hangs (see Hang at exit)
- Firefox hangs (Mozillazine) (see Hang at exit and Closing Firefox properly)
- Firefox is already running but is not responding
- Use Firefox Safe Mode to find a problem with an Extension or Plugin:
- Don't check anything when entering Safe Mode, just continue
- If the problem does not occur in Safe Mode it is probably and Extension or Plugin causing the problem
- See:
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