Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Since my Firefox update this week, Thurdasday, it has crashed 10 times for no reason. What's up

more options

Since the Firefox update was sent out this week. I keep having unexpected crashes. There does not seem to be a pattern. It does send you reports. But just this morning it has crashed twice. Yesterday it crashed three times and the day before two. I switched to using Chrome and have not had an issue.

Since the Firefox update was sent out this week. I keep having unexpected crashes. There does not seem to be a pattern. It does send you reports. But just this morning it has crashed twice. Yesterday it crashed three times and the day before two. I switched to using Chrome and have not had an issue.

All Replies (1)

more options

Create a new profile as a test to check if your current profile is causing the problems.

See "Basic Troubleshooting: Make a new profile":

There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.

If that new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.

See:

See:

If you have submitted Breakpad crash reports then post the IDs of one or more Breakpad crash reports (bp-xxxxxxxx-xxxxxxxxx-xxxx-xxxxxxxxxxxx). You can find the IDs of the submitted crash reports on the about:crashes page. You can open the about:crashes page via the location bar, like you open a website.

See: