Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Firefox 8.0 for Mac now crashes every time it opens, and replacing the app, disabling Rapport, restarting the Mac (latest system in use) do not fix the problem.

  • 2 antwoorde
  • 4 hierdie probleem
  • 1 view
  • Laaste antwoord deur neilblumberg

more options

I was checking a French hotel website, Firefox 8.0 crashed and now cannot be restarted without crashing, even after replacing the application with a new 8.0 file.

I was checking a French hotel website, Firefox 8.0 crashed and now cannot be restarted without crashing, even after replacing the application with a new 8.0 file.

Gekose oplossing

Create a new profile as a test to check if your current profile is causing the problems.

See "Basic Troubleshooting: Make a new profile":

There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.

If that new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.

See:

See:

If you have submitted Breakpad crash reports then post the IDs of one or more Breakpad crash reports (bp-xxxxxxxx-xxxxxxxxx-xxxx-xxxxxxxxxxxx). You can find the IDs of the submitted crash reports on the about:crashes page. You can open the about:crashes page via the location bar, like you open a website.

See:

Lees dié antwoord in konteks 👍 2

All Replies (2)

more options

Gekose oplossing

Create a new profile as a test to check if your current profile is causing the problems.

See "Basic Troubleshooting: Make a new profile":

There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.

If that new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.

See:

See:

If you have submitted Breakpad crash reports then post the IDs of one or more Breakpad crash reports (bp-xxxxxxxx-xxxxxxxxx-xxxx-xxxxxxxxxxxx). You can find the IDs of the submitted crash reports on the about:crashes page. You can open the about:crashes page via the location bar, like you open a website.

See:

more options

Creating a new profile and moving over only my bookmarks worked. Thanks very much!