Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Can't play Quicktime video in Snow Leopard-no plug-in available

  • 11 antwoorde
  • 3 hierdie probleem
  • 12 views
  • Laaste antwoord deur sctl

more options

There is no Quicktime plug-in available for OS 10.6.8 (Snow Leopard). How do I view Movie Trailers that keep telling me that Quicktime is not installed?

There is no Quicktime plug-in available for OS 10.6.8 (Snow Leopard). How do I view Movie Trailers that keep telling me that Quicktime is not installed?

Gekose oplossing

When you select:

Firefox->Preferences (in Mac)
Tools -> Options -> Applications (in Windows)


you'll see a list of helper applications that Firefox uses for opening other content. In that list in the Action column you'll have the ability to select an action for a specific file type. For .mov type files, if your Quicktime Player appears as an option in the list, try selecting "Use Quicktime Player" and then restart your browser.

If it does not appear in the list, try selecting "Always ask", and then when asked later, you should be given an option "Open with ..." and then can navigate to the Quicktime program to select it on your computer.

Once you have used an external program like that, Firefox will remember your selection and it should appear in the Options -> Applications column. Then when you click on a link for a file with the .mov file extension, the file will open in the Quicktime Player rather than trying to use the plug-in.

Some sites look for evidence in your browser of the Quicktime plug-in and won't serve .mov files if the plug-in isn't detected, which is unfortunately bad programming on their part, but you can leave feedback on those sites.


edited for Mac/Windows path differences

Lees dié antwoord in konteks 👍 0

All Replies (11)

more options

Gekose oplossing

When you select:

Firefox->Preferences (in Mac)
Tools -> Options -> Applications (in Windows)


you'll see a list of helper applications that Firefox uses for opening other content. In that list in the Action column you'll have the ability to select an action for a specific file type. For .mov type files, if your Quicktime Player appears as an option in the list, try selecting "Use Quicktime Player" and then restart your browser.

If it does not appear in the list, try selecting "Always ask", and then when asked later, you should be given an option "Open with ..." and then can navigate to the Quicktime program to select it on your computer.

Once you have used an external program like that, Firefox will remember your selection and it should appear in the Options -> Applications column. Then when you click on a link for a file with the .mov file extension, the file will open in the Quicktime Player rather than trying to use the plug-in.

Some sites look for evidence in your browser of the Quicktime plug-in and won't serve .mov files if the plug-in isn't detected, which is unfortunately bad programming on their part, but you can leave feedback on those sites.


edited for Mac/Windows path differences

Gewysig op deur sctl

more options

Application content only available in Preference window. .mov type not available as a choice. See image below.

more options

Go to the Apple test page and click on one of the .mov files on the right-hand side of the page, and then follow my directions above for selecting a default file handler.

more options

scti: I am not following what you want me to do. I do not see .mov files on the right hand side of page. The page you sent me to has the below image. The downloads are samples. I really am confused .

Thanks for trying to help. It is appreciated.

more options

The 2nd and last items in the list are. mov files. If you click on the download link for the 2nd file (on the Quicktime icon that is entitled download), you should be presented with a prompt that asks which program you wish to use to open the file. Then follow the directions above, and report back on your success or further need for help here.

more options

sctl, on Mac it is "Firefox->Preferences" not "Tools->Options" ;)

more options

sctl: I did what you asked and ended up with (see image below):

more options

I think the problem is that sctl is trying to help me but he isn't using a Mac.

more options

Mea culpa, those files are indeed zipped and not what you need for testing. Try: http://people.sc.fsu.edu/~jburkardt/data/mov/mov.html
This page has some test files you can open as described above.

Gewysig op deur sctl

more options

Ok. Here is the result. Most samples played using Quicktime except for MPEG-4 (see image 1). Plugin Finder found that there were no suitable plugins found. (see image 2).

I think that Firefox can not play MPEG-4s no matter what we do. I will probably have to use Safari to use Apple Movie Trailer page.

Thanks both sctl and James for your help.

JDB38

more options

Sorry for the Mac/Windows confusion. Please report back if you have any further progress.

Gewysig op deur sctl