Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Uninstall Mozilla Firefox Version 8.01 (X86en-US) after a crash when remove icon in install/uninstall programs will not remove program

  • 1 antwoord
  • 1 het hierdie probleem
  • 2 views
  • Laaste antwoord deur John99

Peter1290
Peter1290
more options

Operating System is Windows XP Service Pack 3.

Wish to uninstall program and install later version of Mozilla Firefox - Firefox 10

Operating System is Windows XP Service Pack 3. Wish to uninstall program and install later version of Mozilla Firefox - Firefox 10

All Replies (1)

John99
John99
more options

First of all find and make a copy of your profile include all folders and sub files, and put it somewhere safe, the XP desktop is a suitable location. That allows you to restore settings and bookmarks etc after a re-install.

Firefox upgrades will normally install over the top of existing versions without any need to uninstall, but in your case it is probably worth deleting the program folder prior to installing as a clean install

One of your Crash IDs is giving a null signature, the crash is of a type that is not generating and submitting useful information cf3778b1-05f0-4636-9678-368932120202

Please take care to ensure you use a genuine copy of firefox from for instance getfirefox.com or http://www.mozilla.org/