Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

My FF 10.0 hangs if I load pages containig vide or pdf files. I can kill the tab using task manager and say no to close all tabs. If I try to zoom the pdf document, FF really freeze and 100% repeatable. Any solution? No problem with IE by the way.

  • 1 antwoord
  • 2 hierdie probleem
  • 7 views
  • Laaste antwoord deur Vivek

more options

I use FF 10.0 at home with XP and experience no problems. FF 10.0 and Win7 give hangs when opening pages with pdf or video. Opening pdf files I can scroll sometimes but if I click any of the buttons of the bottom it is good-bye, 100% repeatable. Flash HW accelerators are stopped.

I use FF 10.0 at home with XP and experience no problems. FF 10.0 and Win7 give hangs when opening pages with pdf or video. Opening pdf files I can scroll sometimes but if I click any of the buttons of the bottom it is good-bye, 100% repeatable. Flash HW accelerators are stopped.

All Replies (1)

more options

Hi,

Please check this in Safe Mode after enabling only the Flash and PDF plugins in Tools (Alt + T) > Add-ons > Plugins. You can also check if the plugins are up to date: https://www.mozilla.org/en-US/plugincheck/

Problematic Extensions

Troubleshooting Extensions and Themes

Uninstalling Add-ons

Uninstalling Toolbars

Troubleshooting Plugins

Testing Plugins