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Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Firefox 10.1 crash reporter will not go away? Suggestions?

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Updated system (Vista) system would not start so restore to earlier date...now Firefox will not start and Crash Reporter will not go awya. I cannot download a new version as when extracting it keeps asking for the administration account and I have none set up...suggestions?

Updated system (Vista) system would not start so restore to earlier date...now Firefox will not start and Crash Reporter will not go awya. I cannot download a new version as when extracting it keeps asking for the administration account and I have none set up...suggestions?

Gekose oplossing

Using System restore can cause your Firefox installation to get corrupted because not all files are restored, so be careful with doing a System Restore.
You will have to reinstall Firefox and remove the Firefox program folder (C:Program FilesMozilla Firefox) before reinstalling a freshly downloaded Firefox copy.

Download a fresh Firefox copy and save the file to the desktop.

Uninstall your current Firefox version, if possible.

  • Do NOT remove personal data when you uninstall the current version or you lose your bookmarks and other data because all profile folders will be removed.

Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.

Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.


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Create a new profile as a test to check if your current profile is causing the problems.

See "Basic Troubleshooting: Make a new profile":

There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.

If that new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.

See:

See:

If you have submitted Breakpad crash reports then post the IDs of one or more Breakpad crash reports (bp-xxxxxxxx-xxxxxxxxx-xxxx-xxxxxxxxxxxx). You can find the IDs of the submitted crash reports on the about:crashes page. You can open the about:crashes page via the location bar, like you open a website.

See:

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I have tried to ...create a new profile, I get the Crash Report instead using the Run Command firefox.exe - profile.

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Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the add-ons is causing the problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).

  • Don't make any changes on the Safe mode start window.

See:

If it does work in Safe-mode then disable all extensions and then try to find which is causing it by enabling one at a time until the problem reappears.

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There are no add-ons...I keep things very lean.

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Gekose oplossing

Using System restore can cause your Firefox installation to get corrupted because not all files are restored, so be careful with doing a System Restore.
You will have to reinstall Firefox and remove the Firefox program folder (C:Program FilesMozilla Firefox) before reinstalling a freshly downloaded Firefox copy.

Download a fresh Firefox copy and save the file to the desktop.

Uninstall your current Firefox version, if possible.

  • Do NOT remove personal data when you uninstall the current version or you lose your bookmarks and other data because all profile folders will be removed.

Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.

Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.


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Thank you! I am now a happy camper!