Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

I upgraded to Firefox 13.0.1 and it keeps locking up when I launch it on my Windows 7 machine.

  • 3 antwoorde
  • 82 hierdie probleem
  • 58 views
  • Laaste antwoord deur ddeputy

more options

Firefox is slow to load and once it loads my home page it just locks up. I can't click on anything, it just sits there. I have to use the task manager to quit it and restart my computer before I can get it to reload but the problems just repeats itself.

Firefox is slow to load and once it loads my home page it just locks up. I can't click on anything, it just sits there. I have to use the task manager to quit it and restart my computer before I can get it to reload but the problems just repeats itself.

All Replies (3)

more options

Could you disable your add-ons? To do this, hold the Shift key when you start Firefox to get the Safe Mode dialog. Check the box to disable add-ons (just that one box) and click the Make Changes and Restart button. Does Firefox start normally?

more options

A possible cause is security software (firewall,anti-virus) that blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.

See:

more options

I started it in safe mode with add of my add-ons disabled and it made no difference.