We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Firefox Crashes all the time

  • 8 antwoorde
  • 6 hierdie probleem
  • 2 views
  • Laaste antwoord deur sensey

sensey
sensey
more options

Hello, I have been a while having the same problem (since version 10 approx.) Is that firefox crashes when I open it, in previous versions (up to 12) by setting the program compatibility with win2000 not hung (no idea why it worked that way), with the new version I can not do that so I'll have to go back to v12 ... regarding the crash, I tried everything, uninstall and reinstall (which is cleared of configs) and nothing, I tried to disable plugs and nothing, and the worst is that I do not even give the "crash report", it simply "closes ", there are times when it said that could not be loaded correctly and gives me load in safe mode, how that sometimes works (sometimes just shuts down in safe mode too), and sometimes throws me a windows error saying that the program tried to read an address that does not exist (Directx 9: 000000XX), and sometimes when the "crash report" appears it say something like "direcxt: theadworker" or something, please, I hope someone can give me a solution : S

Spanish:

Hola, hace tiempo que vengo teniendo el mismo problema (desde la versión 10 aprox.) y es que firefox crashea o se cuelga cuando lo abro, en las versiones anteriores (hasta la 12) seteándo el programa con compatiblidad con win2000 no se colgaba (ni idea de porqué de esa forma funcionaba), con la nueva versión ya no puedo hacer eso así creo que tendré que volver a la v12... con respecto al cuelgue, probé todo, desinstalarlo e instalarlo de nuevo (cosa que quede limpio de cofiguraciones) y nada, probé desactivar los plugs y nada, y lo peor es que no me tira ni siquiera lo del "crash report", simplemente "se cierra", hay veces que me dice que no pudo cargarse correctamente y me ofrece cargarlo en modo seguro, forma en la cual a veces funciona (a veces se cierra solo tb en modo seguro), y a veces me tira un error de windows diciendo que el programa intentó leer una dirección que no existe (Directx 9: 000000XX), y muy debes en cuando el "crash report" diciendo algo de "direcxt : theadworker" o algo así, por favor, espero que alguien me pueda dar una solución :S

Hello, I have been a while having the same problem (since version 10 approx.) Is that firefox crashes when I open it, in previous versions (up to 12) by setting the program compatibility with win2000 not hung (no idea why it worked that way), with the new version I can not do that so I'll have to go back to v12 ... regarding the crash, I tried everything, uninstall and reinstall (which is cleared of configs) and nothing, I tried to disable plugs and nothing, and the worst is that I do not even give the "crash report", it simply "closes ", there are times when it said that could not be loaded correctly and gives me load in safe mode, how that sometimes works (sometimes just shuts down in safe mode too), and sometimes throws me a windows error saying that the program tried to read an address that does not exist (Directx 9: 000000XX), and sometimes when the "crash report" appears it say something like "direcxt: theadworker" or something, please, I hope someone can give me a solution : S Spanish: Hola, hace tiempo que vengo teniendo el mismo problema (desde la versión 10 aprox.) y es que firefox crashea o se cuelga cuando lo abro, en las versiones anteriores (hasta la 12) seteándo el programa con compatiblidad con win2000 no se colgaba (ni idea de porqué de esa forma funcionaba), con la nueva versión ya no puedo hacer eso así creo que tendré que volver a la v12... con respecto al cuelgue, probé todo, desinstalarlo e instalarlo de nuevo (cosa que quede limpio de cofiguraciones) y nada, probé desactivar los plugs y nada, y lo peor es que no me tira ni siquiera lo del "crash report", simplemente "se cierra", hay veces que me dice que no pudo cargarse correctamente y me ofrece cargarlo en modo seguro, forma en la cual a veces funciona (a veces se cierra solo tb en modo seguro), y a veces me tira un error de windows diciendo que el programa intentó leer una dirección que no existe (Directx 9: 000000XX), y muy debes en cuando el "crash report" diciendo algo de "direcxt : theadworker" o algo así, por favor, espero que alguien me pueda dar una solución :S

Gewysig op deur sensey

All Replies (8)

dumdidadida
dumdidadida
more options

Hi,

Please see Firefox crashes

You can also try to get help fixing this crash.

sensey
sensey Vraag-eienaar
more options

I have already looked those posts, that is why I posted here because I can't find a solution... My SO, Drivers, AV are all updated... I have the last Firefox version and no report is generated, it just "close"...

dumdidadida
dumdidadida
more options

Please also check if this happens in a new profile. If the new profile is okay, you can then Reset Firefox on the old (previous) profile via Help (Alt + H) > Troubleshooting Information.

sensey
sensey Vraag-eienaar
more options

yes, I already try that option and uninstall complete (user perefereces to) and install again but not work :S

dumdidadida
dumdidadida
more options

You can try to check the Windows Event Viewer Application and System branches for Firefox and system related events respectively when the crash occurs. Hopefully a more clear picture will emerge.

sensey
sensey Vraag-eienaar
more options

I already look that too... nothing appears :S, all other browsers works fine in my PC (IE, chrome, opera), but I allways use Firefox and I don't wana stop use it (although it hangs) :S

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Try to disable hardware acceleration in Firefox.

If you have submitted crash reports then please post the IDs of one or more crash reports (bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx).
You can find the IDs of the submitted crash reports on the about:crashes page.
You can open the about:crashes page via the location bar, like you open a website.

See:

sensey
sensey Vraag-eienaar
more options

finally! now it works! I disabled hardware acceleration and works! but I have the latest version of my Drivers... I have two video cards with two monitors:

ATI 4250 (vr 12.4): http://www.amd.com/us/products/desktop/graphics/ati-radeon-hd-4000/ati-radeon-hd-4200/pages/ati-radeon-hd-4200-overview.aspx

ATI 5450 (vr 12.4): http://www.amd.com/la/products/desktop/graphics/ati-radeon-hd-5000/hd-5450-overview/Pages/hd-5450-overview.aspx

and both are updated... also my XP (directx 9.0c [4.09.0000.0904]), about crash report's, i don't have... when I reinstalled I lost all of them, and when firefox crash no report is generated...

Gewysig op deur sensey