Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Problem loading a page?

  • 2 antwoorde
  • 16 hierdie probleem
  • 1 view
  • Laaste antwoord deur cor-el

ncartmell
ncartmell
more options

Suddenly I can not use Firefox, IE still works.

When I try to use Firefox I consistently get the following message.

Firefox can't find the file at jar:file:///C:/Program Files (x86)/Mozilla Firefox/omni.ja!/chrome/browser/content/browser/undefinededge.jeetyetmedia.comjs/google/google_20120307.js.

I have done the following to no avail.

1 Uninstalled Firefox and then re-installed 2 Deleted Mozilla directory and then re-installed Firefox 3 Updated plugins 4 Disabled plugins 5 Windows system restore (although restore appeared unsuccessful

Suddenly I can not use Firefox, IE still works. When I try to use Firefox I consistently get the following message. Firefox can't find the file at jar:file:///C:/Program Files (x86)/Mozilla Firefox/omni.ja!/chrome/browser/content/browser/undefinededge.jeetyetmedia.comjs/google/google_20120307.js. I have done the following to no avail. 1 Uninstalled Firefox and then re-installed 2 Deleted Mozilla directory and then re-installed Firefox 3 Updated plugins 4 Disabled plugins 5 Windows system restore (although restore appeared unsuccessful

All Replies (2)

philipp
philipp
  • Moderator
more options

hello ncartmell, this might be related to malware being active on your system. please do a full scan of your system with your security software already in place & also do a scan with the free version of malwarebytes.

for more information please refer to the following links: Troubleshoot Firefox issues caused by malware

http://blog.teesupport.com/remove-edge-jeetyetmedia-com-manually-edge-jeetyetmedia-pop-up-virus-removal-instruction/

Refresh Firefox - reset add-ons and settings

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Start Firefox in Safe Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance/Themes).