SpectorSoft and Firefox crashing
We have just installed Spectorsoft on some Mac OSX 10.7 machines. Since the install of Spector, Firefox will crash on startup, or it will crash when opening the Firefox preferences. I'm not sure if it's an issue with Spector or Firefox. Spector of course blames firefox. This is also happening with Chrome. The only browser that seems to work is Safari. Not sure if anyone has experienced this but any help would be appreciated.
Thanks
All Replies (8)
Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.
- Enter about:crashes in the Firefox location bar (that's where you enter your website names) and press Enter. You should now see a list of submitted crash reports.
- Copy the most recent 5 report IDs that you see in the crash report window and paste them into your forum response.
Thanks in advance for your help!
More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.
Here is the crash report when I try to go to the Firefox preferences:
AdapterDeviceID: 0x6760 AdapterVendorID: 0x1002 Add-ons: {972ce4c6-7e08-4474-a285-3208198ce6fd}:15.0.1 BuildID: 20120905151427 CrashTime: 1347638941 EMCheckCompatibility: true FramePoisonBase: 7ffffffff0dea000 FramePoisonSize: 4096 InstallTime: 1347635331 Notes: AdapterVendorID: 0x1002, AdapterDeviceID: 0x6760GL Context? GL Context+ GL Layers? GL Layers+ WebGL? WebGL+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 1270 StartupTime: 1347638936 Theme: classic/1.0 Throttleable: 1 URL: about:support Vendor: Mozilla Version: 15.0.1
This report also contains technical information about the state of the application when it crashed.
That not what we need - about:crashes contains the Crash Report ID's.
Not sure where to find that.
Enter about:crashes in the Firefox location bar (that's where you enter your website names) and press Enter. You should now see a list of submitted crash reports.
just enter it into the location bar (see screenshot attached) - this will bring up the most recent crash report ids.
Signature ia@0x67ebf More Reports Search UUID 91e7829b-0197-417a-941c-273b52120914 Date Processed 2012-09-14 15:10:50 Uptime 14 Last Crash 1.7 minutes before submission Install Age 1.9 minutes since version was first installed. Install Time 2012-09-14 15:08:51 Product Firefox Version 15.0.1 Build ID 20120905151427 Release Channel release OS Mac OS X OS Version 10.7.4 11E53 Build Architecture amd64 Build Architecture Info family 6 model 42 stepping 7 Crash Reason EXC_BAD_ACCESS / KERN_INVALID_ADDRESS Crash Address 0x0 User Comments App Notes AdapterVendorID: 0x1002, AdapterDeviceID: 0x6760GL Context? GL Context+ GL Layers? GL Layers+ Processor Notes Priority Job EMCheckCompatibility True Winsock LSP Adapter Vendor ID 0x1002 Adapter Device ID 0x6760 Bugzilla - Report this bug in Firefox, Core, Plug-Ins, or Toolkit Crashing Thread Frame Module Signature Source 0 ia ia@0x67ebf 1 XUL nsGetServiceByContractID::operator obj-firefox/x86_64/xpcom/build/nsComponentManagerUtils.cpp:62 2 XUL nsCOMPtr_base::assign_from_gs_contractid obj-firefox/x86_64/xpcom/build/nsCOMPtr.cpp:99 3 XUL mozilla::image::SVGDocumentWrapper::SetupViewer image/src/SVGDocumentWrapper.cpp:349 4 XUL mozilla::image::SVGDocumentWrapper::OnStartRequest image/src/SVGDocumentWrapper.cpp:226 5 XUL mozilla::image::VectorImage::OnStartRequest image/src/VectorImage.cpp:634 6 XUL imgRequest::OnDataAvailable image/src/imgRequest.cpp:1067 7 XUL nsJARChannel::OnDataAvailable modules/libjar/nsJARChannel.cpp:922 8 XUL nsInputStreamPump::OnStateTransfer netwerk/base/src/nsInputStreamPump.cpp:486 9 XUL nsInputStreamPump::OnInputStreamReady netwerk/base/src/nsInputStreamPump.cpp:370 10 XUL nsInputStreamReadyEvent::Run xpcom/io/nsStreamUtils.cpp:81 11 XUL nsThread::ProcessNextEvent xpcom/threads/nsThread.cpp:624 12 XUL NS_ProcessNextEvent_P obj-firefox/x86_64/xpcom/build/nsThreadUtils.cpp:213 13 XUL nsThread::Shutdown xpcom/threads/nsThread.cpp:466 14 XUL nsRunnableMethodImpl<nsresult ,true>::Run 15 XUL nsThread::ProcessNextEvent xpcom/threads/nsThread.cpp:624 16 XUL NS_ProcessPendingEvents_P obj-firefox/x86_64/xpcom/build/nsThreadUtils.cpp:163 17 XUL nsBaseAppShell::NativeEventCallback widget/xpwidgets/nsBaseAppShell.cpp:97 18 XUL nsAppShell::ProcessGeckoEvents widget/cocoa/nsAppShell.mm:410 19 CoreFoundation CoreFoundation@0x124f0 20 CoreFoundation CoreFoundation@0x11d5c 21 CoreFoundation CoreFoundation@0x38b48 22 CarbonCore CarbonCore@0x18087 23 XUL nsLayoutUtils::GetFramesForArea layout/base/nsLayoutUtils.cpp:1442 24 @0x10031195f 25 CoreFoundation CoreFoundation@0x8bb3 26 CoreFoundation CoreFoundation@0x5435c 27 HIToolbox HIToolbox@0x18535 28 libsystem_c.dylib libsystem_c.dylib@0x4d15f 29 CoreFoundation CoreFoundation@0x63887 30 CoreFoundation CoreFoundation@0x6372f 31 CoreFoundation CoreFoundation@0x38485 32 HIToolbox HIToolbox@0x24d2 33 HIToolbox HIToolbox@0x96d2 34 CoreFoundation CoreFoundation@0x12579 35 HIToolbox HIToolbox@0x960d 36 AppKit AppKit@0x8e30 37 CoreFoundation CoreFoundation@0x218d 38 HIToolbox HIToolbox@0x1503aa 39 CarbonCore CarbonCore@0x2b28d 40 libobjc.A.dylib libobjc.A.dylib@0xe703 41 libmozglue.dylib je_free memory/jemalloc/jemalloc.c:1674 42 libsystem_c.dylib libsystem_c.dylib@0xa0788 43 libobjc.A.dylib libobjc.A.dylib@0xd566 44 libobjc.A.dylib libobjc.A.dylib@0xd4b4 45 libobjc.A.dylib libobjc.A.dylib@0xd417 46 libobjc.A.dylib libobjc.A.dylib@0xf049 47 libsystem_blocks.dylib _Block_object_dispose 48 @0x7fff7f7f7adf 49 XUL -[GeckoNSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] widget/cocoa/nsAppShell.mm:177 50 AppKit AppKit@0x5070 51 XUL nsAppShell::Run widget/cocoa/nsAppShell.mm:764 52 XUL nsAppStartup::Run toolkit/components/startup/nsAppStartup.cpp:255 53 XUL XREMain::XRE_mainRun toolkit/xre/nsAppRunner.cpp:3793 54 XUL XREMain::XRE_main toolkit/xre/nsAppRunner.cpp:3870 55 XUL XRE_main toolkit/xre/nsAppRunner.cpp:3946 56 firefox main browser/app/nsBrowserApp.cpp:157 57 firefox firefox@0x1583
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Has there been any further progress with this?