Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Reload option disabled for popup windows.

more options

Hello there,

I have an issue with FF 15.0.1 for a while. When I have opened popup window, its URL is empty and reload doesn't work, neither CRTL+R. Reload option in context menu disabled as well. It you click on any link in the popup, all become available. It is very inconvenient, as I do web development and refresh page often to see the changes.

I think, it started when FF crashed recently.

Thanks for any suggestions.

Hello there, I have an issue with FF 15.0.1 for a while. When I have opened popup window, its URL is empty and reload doesn't work, neither CRTL+R. Reload option in context menu disabled as well. It you click on any link in the popup, all become available. It is very inconvenient, as I do web development and refresh page often to see the changes. I think, it started when FF crashed recently. Thanks for any suggestions.

Gekose oplossing

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do not click the Reset button on the Safe mode start window or otherwise make changes.

You can check for problems with the localstore.rdf file.

Lees dié antwoord in konteks 👍 1

All Replies (3)

more options

Updated to 16.0.1. No changes.

more options

Gekose oplossing

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do not click the Reset button on the Safe mode start window or otherwise make changes.

You can check for problems with the localstore.rdf file.

more options

Thanks a lot. It was DivX addon problem. Disabled it.