Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Firefox won't allow me to print a Web Page. The only option I am given is to Save the Web Page as a PDF File .

  • 6 antwoorde
  • 5 hierdie probleem
  • 1 view
  • Laaste antwoord deur tbenton

more options

In FF 16.0.1 when I try to print a web page I get dialog box to save it as PDF. There is no other choice in the ‘save as type’ box. I do not want to save it; I just want to print it. This happens whether I use ‘file/print’ or the print button on FF. I use Win XP and HP all in one C7280 and no changes have been made recently to either. I looked for FF add- on to disable called ‘hp smart web printer’ that I read about in a closed FF support thread about this same problem but it is not on plug-in or add-on list. I also read in another closed thread on this issue to remove SWP using add/remove programs but its not listed. I believe this problem began when FF upgraded itself to 16.0.1 recently. The problem does not exist when I use I.E. or Chrome so logically it must be a FF issue. Its driving me crazy and I cannot find a solution that works anywhere. HELP please.

In FF 16.0.1 when I try to print a web page I get dialog box to save it as PDF. There is no other choice in the ‘save as type’ box. I do not want to save it; I just want to print it. This happens whether I use ‘file/print’ or the print button on FF. I use Win XP and HP all in one C7280 and no changes have been made recently to either. I looked for FF add- on to disable called ‘hp smart web printer’ that I read about in a closed FF support thread about this same problem but it is not on plug-in or add-on list. I also read in another closed thread on this issue to remove SWP using add/remove programs but its not listed. I believe this problem began when FF upgraded itself to 16.0.1 recently. The problem does not exist when I use I.E. or Chrome so logically it must be a FF issue. Its driving me crazy and I cannot find a solution that works anywhere. HELP please.

Gekose oplossing

Be sure that the correct Printer "Name" is selected in the Firefox Print window:

If you have the "HP Smart Web Printing" add-on installed (Add-ons > Extensions or Add-ons > Plugins), it has been reported to cause that problem in the past. Disable or uninstall it, then restart Firefox and try again to see if the problem occurs.

Lees dié antwoord in konteks 👍 2

All Replies (6)

more options

Gekose oplossing

Be sure that the correct Printer "Name" is selected in the Firefox Print window:

If you have the "HP Smart Web Printing" add-on installed (Add-ons > Extensions or Add-ons > Plugins), it has been reported to cause that problem in the past. Disable or uninstall it, then restart Firefox and try again to see if the problem occurs.

Gewysig op deur TheOldFox

more options

selct your Correct Printer name . i think u have install pdf printer like doPDF OR Print to PDF like that

Chek setting and set your defult printer


moderator removed spam link
Forum rules and guidelines

Gewysig op deur the-edmeister

more options

Old Fox....thanks so much. I do not have the HP smart web printing in my add ons or plug ins. I used SWP in my problem posting and should have spelled out HP smart web printing..sorry.

The NAME of the printer showed 'document converter'. WELL DUH! That was the problem all along. I have no idea how it got changed but I won't dwell on it. I have never had to look at those 'choices' because I don't need to change anything when I print but its never too late to learn. I am so happy and thanks again

Terri

more options

Ashvin-

Yep thats exactly what happened. Wrong name for printing and I have no clue how it got changed but but its Fixed Now and all is well. Thanks for the reply.

Gewysig op deur tbenton

more options

tbenton:

Glad I was of assistance to you in solving your problem.

If a reply above helped you with finding a solution, it will help other users find solutions if you will click the Solved button to the right of that reply when you are signed-in to the forum.


I have experienced a similar problem. On my multi-function printer (printer, fax, scanner), occasionally the printer name gets changed to the fax for some unexplained reason.

more options

We have to watch the settings on peripherals like hawks I guess. They have minds of their own sometimes...lol.

Thanks again and I showed your solution as "solved"