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Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

cannot type new outgoing message in utility warehouse webmail when using mozilla firefox

tclarkee
tclarkee
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I've always used Mozilla Firefox and Utility Warehouse club webmail e-mail client. Always worked well, no problems. Now I can no longer type up new e-mails. I can call up the contacts name and type in the subject OK but then I can't type the message itself. The message typing section no longer functions, it seems to have gone dead. I'm told this is a browser problem not a UW club webmail issue. In fact I've checked and that's true, it all works OK in explorer but I don't want to use explorer. Can you help or do I have to uninstall firefox and start using explorer? I'd rather stick with firefox

I've always used Mozilla Firefox and Utility Warehouse club webmail e-mail client. Always worked well, no problems. Now I can no longer type up new e-mails. I can call up the contacts name and type in the subject OK but then I can't type the message itself. The message typing section no longer functions, it seems to have gone dead. I'm told this is a browser problem not a UW club webmail issue. In fact I've checked and that's true, it all works OK in explorer but I don't want to use explorer. Can you help or do I have to uninstall firefox and start using explorer? I'd rather stick with firefox

All Replies (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.

(1) Bypass Firefox's Cache

Use Ctrl+Shift+r to reload the page fresh from the server.

(You also can clear Firefox's cache completely using:

orange Firefox button or Tools menu > Options > Advanced

On the Network mini-tab > Cached Web Content : "Clear Now")

(2) Remove the site's cookies (save any pending work first) using either of these. While viewing a page on the site:

  • right-click and choose View Page Info > Security > "View Cookies"
  • Alt+t (open the classic Tools menu) > Page Info > Security > "View Cookies"

Then try reloading the page. Does that help?