Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

firefox crashes in safe mode

  • 5 antwoorde
  • 4 hierdie probleem
  • 4 views
  • Laaste antwoord deur Volleyjosh

more options

Firefox updated to a new version (firefox.exe is 16.0.2, but dated 11/12/2012, today is 11/29/2012) and now crashes in normal,safe and -profile mode. I have many crash dump ID's, i've put the most recent two into the Troubleshooting information.

Firefox updated to a new version (firefox.exe is 16.0.2, but dated 11/12/2012, today is 11/29/2012) and now crashes in normal,safe and -profile mode. I have many crash dump ID's, i've put the most recent two into the Troubleshooting information.

Gewysig op deur Volleyjosh

Gekose oplossing

Update Firefox to 17.0.1 (releasing later today) Update Firefox to the latest release

Then try to retest.

Lees dié antwoord in konteks 👍 2

All Replies (5)

more options

Gekose oplossing

Update Firefox to 17.0.1 (releasing later today) Update Firefox to the latest release

Then try to retest.

more options

Disable hardware acceleration.... Intructions here: https://support.mozilla.org/en-US/kb/forum-response-disable-hardware-acceleration

Bug info here: https://bugzilla.mozilla.org/show_bug.cgi?id=700840 <p> From that page: "The user disabled the Hardware Acceleration in Firefox and the issue seemed to be gone. His computer has Nvidia SLI technology (Q6600, Win 7 x64 and SLI of GTX460), surely the culprit..."

more options

That bug is totally different than the crash ID's the user gave. Disabling Hardware Acceleration may be useful, but that bug report is wrong.

more options

Ofcourse the crash ID is different What do you mean the bug report is wrong? Same crash reason, same operating system.

more options

Newest version fixed the issue. Thanks!