Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Is there any way to retrieve or recover lost personal data from my Firefox account?

more options

Not knowing what it really meant, I checked the box that says "Remove my Firefox personal data and customizations" as I was uninstalling Firefox. (I just thought it will remove it from my computer... but not from my account!) Now that I reinstalled it, I realized that it meant removing all of my personal data from my Firefox account. -_____- Is there any way to retrieve them?

Not knowing what it really meant, I checked the box that says "Remove my Firefox personal data and customizations" as I was uninstalling Firefox. (I just thought it will remove it from my computer... but not from my account!) Now that I reinstalled it, I realized that it meant removing all of my personal data from my Firefox account. -_____- Is there any way to retrieve them?

Gewysig op deur elainevillegas

Gekose oplossing

No, I'm afraid not. If you choose to remove personal data when uninstalling Firefox the all Firefox profile folders are removed. Not only from the current Firefox version, but from others as well if you have other Firefox builds installed. This choice should be used with much care.

You can try to recover some data with an undelete utility like Recuva.

Lees dié antwoord in konteks 👍 2

All Replies (2)

more options

Gekose oplossing

No, I'm afraid not. If you choose to remove personal data when uninstalling Firefox the all Firefox profile folders are removed. Not only from the current Firefox version, but from others as well if you have other Firefox builds installed. This choice should be used with much care.

You can try to recover some data with an undelete utility like Recuva.

more options

Thanks a lot cor-el! Unfortunately, I've tried Recuva, but I still couldn't find that Firefox profile file... must have been because I shredded my temporary files and deleted items using McAfee right after uninstalling Firefox... and before using Recuva. Should have given more thought about it. I definitely learned my lesson. Thanks again!