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Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Have to re-install Firefox over and over again

  • 6 antwoorde
  • 2 hierdie probleem
  • 8 views
  • Laaste antwoord deur ideato

shirky123
shirky123
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Have been using Firefox just fine for past few years. Apparently there was some change, not sure what but Firefox crashed. I could not get it to re-open no matter what. I un-installed and re-installed. I could then open Firefox and use it again. However once I closed Firefox, I could not re-open it again. I got the same crash message. "Firefox had a problem and crashed. We'll try to restore your tabs and windows when it restarts." Only it never restarts. I have to un-install it, then re-install it. Each time it works the initial first time and then crashes when I try to open it again. Vista SP2 32bit OS.

Have been using Firefox just fine for past few years. Apparently there was some change, not sure what but Firefox crashed. I could not get it to re-open no matter what. I un-installed and re-installed. I could then open Firefox and use it again. However once I closed Firefox, I could not re-open it again. I got the same crash message. "Firefox had a problem and crashed. We'll try to restore your tabs and windows when it restarts." Only it never restarts. I have to un-install it, then re-install it. Each time it works the initial first time and then crashes when I try to open it again. Vista SP2 32bit OS.

All Replies (6)

the-edmeister
the-edmeister
  • Moderator
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Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. Press the following shortcut to get a Run window: [Windows] + [R]. This should bring up a window that contains a text field.
  2. In that text field, enter %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID into the reply window on the forums and double-space between the ID's as you paste each one to make the result more readable.

Thanks in advance!

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

user633449
user633449
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It is likely that you have malware on your PC, please read Firefox 18 crashes on startup due to malware - how to fix

shirky123
shirky123 Vraag-eienaar
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Crash ID: bp-d07e9223-f17e-4c46-b441-fd4b42130114

Crash ID: bp-0e05a6a5-5e15-493b-b742-39cc12130114

Crash ID: bp-83c2177c-f715-496b-8e73-405f32130114

Crash ID: bp-c121790f-c78f-48f8-8c65-5d0dd2130114

Crash ID: bp-cebf1823-8384-4eca-be92-57edf2130113

user633449
user633449
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You have malware on your computer. use the above article to scan for malware, estart your PC and try to re-open Firefox. scwxsrwu.dll is the specific malicious file.

dickroy
dickroy
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As requested, here are the last five of several hundred crash reports:

Crash ID: bp-005f1cae-2308-4e8a-902f-23bc92130622

Crash ID: bp-6c64161e-abcf-4993-9302-086be2130622

Crash ID: bp-30a5a190-2c03-40e8-8f10-ae5e02130622

Crash ID: bp-525d0e1f-9760-47cc-b16d-2bee22130622

Crash ID: bp-d3fa591c-f624-432f-88e8-8c4972130622

ideato
ideato
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Hello dickroy, your crashes ARE NOT related with malware on your computer. Try a clean re-install and after that, check firefox again.

Certain Firefox problems can be solved by performing a Clean reinstall. This means you remove Firefox program files and then reinstall Firefox. Please follow these steps:

Note: You might want to print these steps or view them in another browser.

  1. Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer.
  2. After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu).
  3. Delete the Firefox installation folder, which is located in one of these locations, by default:
    • Windows:
      • C:\Program Files\Mozilla Firefox
      • C:\Program Files (x86)\Mozilla Firefox
    • Mac: Delete Firefox from the Applications folder.
    • Linux: If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see Install Firefox on Linux. If you downloaded and installed the binary package from the Firefox download page, simply remove the folder firefox in your home directory.
  4. Now, go ahead and reinstall Firefox:
    1. Double-click the downloaded installation file and go through the steps of the installation wizard.
    2. Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.

Please report back to see if this helped you!


thank you