Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Firefox auto update (via Help/About) stops responding when the "Restart Firefox" button is pressed

  • 4 antwoorde
  • 1 het hierdie probleem
  • 1 view
  • Laaste antwoord deur cor-el

Martin180113
Martin180113
more options

On both the Release and the Beta channels, when a new version is detected the Auto update downloads a file OK but when the RESTART FIREFOX button is pressed then nothing happens. Also the Firefox shortcut on the desktop also becomes dead. (The processing wheel actually spins for about 1 second) If the download file is saved separately from the auto update and applied by clicking this download .exe file then this works OK

I just had this today on the release channel going from 18.0 to 18.0.1 and last week on the beta channel going to 19.0 Beta 1

This is for 64 bit Win 7 latest version on a HP EliteBook 6730 laptop 4GB

On both the Release and the Beta channels, when a new version is detected the Auto update downloads a file OK but when the RESTART FIREFOX button is pressed then nothing happens. Also the Firefox shortcut on the desktop also becomes dead. (The processing wheel actually spins for about 1 second) If the download file is saved separately from the auto update and applied by clicking this download .exe file then this works OK I just had this today on the release channel going from 18.0 to 18.0.1 and last week on the beta channel going to 19.0 Beta 1 This is for 64 bit Win 7 latest version on a HP EliteBook 6730 laptop 4GB

All Replies (4)

philipp
philipp
  • Moderator
more options

hello martin, maybe a security program is interfering in the update process, also see How to fix the Update Failed error message when updating Firefox.

Martin180113
Martin180113 Vraag-eienaar
more options

Thanks Madperson. I temporarily disabled AVG 2013 and retried the auto-upgrade from 18.0 to 18.0.1 but it still didn't work (exactly as described above). I tried a full uninstall (except for customisation) and reinstall of Firefox 18.0 and that didnt work. I tried rebooting and that didn't work.

My XP version is fine (also runs AVG2013) - its just this Win7 environment causing problems.

Martin180113
Martin180113 Vraag-eienaar
more options

I am still trying to resolve this issue without success. I have discovered that when rebooting in Safe Mode with Networking the auto update (tested 18.0 to 18.0.1) works fine so I deduce it must be one of the processes/services that only starts in a normal reboot that is causing this - but there are too many to check them one at a time !

I am using 64 bit Win 7 SP1 on a HP Elitebook 8730w

When it attempts a restart after attempted update in normal mode it leaves the directory below (which I think should get deleted after update)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

This can be a problem with your security software (firewall, anti-virus) that blocks the updater.