We're sorry to hear that your Firefox seems to be crashing. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

1. Enter about:crashes in the Firefox location bar (that's where you enter your website names) and press Enter. You should now see a list of submitted crash reports.
2. Copy the most recent 5 report IDs that you see in the crash report window and paste them into your forum response.

Thanks in advance for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

I tried entering #1 in the spot that I normally enter web pages (with a star logo at end of line) and was advised that this was not a proper way to enter for web pages.

Please give a detailed description of how to access web crashes.

Also, please see original request and make this as simple as possible. I have been retired for nearly 6 years. All my work IT problems were solved by a staff of professionals. I am simply a USER NOT A TECHNICIAN. Thanks for your help.

about:crashes is what you should be able to put into the address bar, make sure you type is EXACTLY as you see it:

about:crashes

then press Enter

I was able to enter "about crashes" it referred me back to your directions about an "address bar".

You have to be very simple with me. I have entered the requested information on every place I could on your web browser with no joy.

Where exactly on you site do I enter "about crashes"?

The "address bar" is not noted on my computer or in any help source that I have attempted to find. Please bear with me, I am just a user and not a skilled one at that. I enter sites wherever I can get results.

As an afterthought, your web browser only shows 3 or 4 places to enter requests: 1. standard web addresses 2. search requests 3. Foxfire requests (in center of page).

Again I have tried all 3 with no joy and a lot of frustration. My research shows that the requested information would be very helpful but does not tell me how to access (for "dummies") thanks again

The Address bar is where you enter in standard web addresses. Please go to that field, delete everything that is there, type in about:crashes, and press enter.

The only reason this wont work is if you are using portable Firefox, is that the case?

I was able to enter info. Here are the last 5 crash reports as requested: Submitted Crash Reports

       Report ID
       Date Submitted
     
   
   
   bp-5e4deb31-1407-4fdb-a4a2-19cb321301281/28/201311:09 AMbp-76b377bb-d4fa-4aa1-9ac6-4d5a421301281/28/201311:04 AMbp-c031bbdb-39b3-41b6-a41d-298f321301281/28/201311:03 AMbp-113b86f9-898d-42b7-a92e-34f8c21301281/28/201310:52 AMbp-a95a3837-771c-4aad-9b33-d9c2321301281/28/201310:48 AMbp-4739f8e9-878a-4781-b497-b109b2130128

This crash is caused by Norton Confidential. Norton will be releasing an update this week to fix the update (so please run Norton's Live Update every day to receive it) but until then, you can disable Norton Confidential. Type about:addons into the address bar (just like you did for about:crashes) click on extensions, then disable the Norton Extensions.

Thanks for pointing me in the right direction.

Problem: site has 2 Norton Add ons enabled 1. Norton Toolbar 2012.5.10.1 2. Norton Vulnerability Protection 11.1.1.5 (disabled).

which one should be disabled?

Disable the toolbar.

Done.

Should I restart the computer?

Problem is not corrected. Please advise if anything additional is required. This is getting to be very frustrating. I am working on a training course that requires me to exit from one module before starting the next.

Every exit that I enter "crashes" Firefox. I have to start the module up and try to find where I left off.

Not the way the system is supposed to work.

Norton will be releasing an update for their products this week, please run liveupdate, this should install a toobar update to correct this issue

Hello rjclark42, disable the Norton Toolbar extension also in the Firefox Add-ons Manager, see : http://kb.mozillazine.org/Firefox_crashes#Crash_when_closing_a_tab_or_exiting_Firefox

thank you

Please advise of fix. Norton tool bar extension was disabled. No solution to problem. No Norton updates were found.

Please continue to wait for an update from Norton, 2013 is now updated and 2012 should be updating soon.

I will wait and use another browser for important work (like income taxes) till 2012 updates are available.