Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Please tell me why Firefox and Tbird are crashing

  • 2 antwoorde
  • 1 het hierdie probleem
  • 2 views
  • Laaste antwoord deur Wayne Mery

charabb
charabb
more options

bp-8bb46b00-0049-4ba7-8ae9-269e021301291/28/20139:05 PM bp-723fcd88-c4d3-48d1-8d3c-1b8d521301291/28/20137:57 PM bp-d3cde809-4898-4dee-bf67-3056621301281/28/20136:28 PM bp-b1be0ba3-3165-4973-8717-87ae821301271/27/20134:15 PM bp-fcca6c0b-3683-4ef2-87d8-9f3c421301261/26/201312:01 AM

bp-8bb46b00-0049-4ba7-8ae9-269e021301291/28/20139:05 PM bp-723fcd88-c4d3-48d1-8d3c-1b8d521301291/28/20137:57 PM bp-d3cde809-4898-4dee-bf67-3056621301281/28/20136:28 PM bp-b1be0ba3-3165-4973-8717-87ae821301271/27/20134:15 PM bp-fcca6c0b-3683-4ef2-87d8-9f3c421301261/26/201312:01 AM

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Unfortunately the linked crash reports haven't been send or have an [@ EMPTY] signature and do not provide useful crash data that makes it possible to tell something about the cause.

Do you have crash reports with a "bp-" prefix that were submitted and that show a crashing thread?

Try to disable hardware acceleration in Firefox.

See also:

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

At least as of today, all those crashes are correctly logged at crash-stats, and all are [@ EMPTY] signature. For example https://crash-stats.mozilla.com/report/index/bp-fcca6c0b-3683-4ef2-87d8-9f3c42130126

Did crashing start in version 18 only? If it did, then I'd suspect an addon. Does it still crash after cor-el's suggestions, including starting in safe mode?

If it still crashes, you'll need to get a stacktrace using https://developer.mozilla.org/en/How_to_get_a_stacktrace_with_WinDbg