Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

firefox 19 crashes on startup in normal and safe modes.

  • 4 antwoorde
  • 12 hierdie probleem
  • 5 views
  • Laaste antwoord deur marc999

marc999
marc999
more options

upon startup, ff19 crashes in both normal and safe modes. I've disabled all add ons and extensions. XP Pro sp3. It started crashing occaisionally, then increasingly more often, now, upon startup. I tried reloading ff19. I can't start ff with the -p command.

Crash ID: bp-89fc95f5-6efb-4c72-8721-fbf1b2110906

1361302409 1360392309 1358921494 1357934458 1354939166

upon startup, ff19 crashes in both normal and safe modes. I've disabled all add ons and extensions. XP Pro sp3. It started crashing occaisionally, then increasingly more often, now, upon startup. I tried reloading ff19. I can't start ff with the -p command. Crash ID: bp-89fc95f5-6efb-4c72-8721-fbf1b2110906 1361302409 1360392309 1358921494 1357934458 1354939166

Gewysig op deur marc999

All Replies (4)

iamjayakumars
iamjayakumars
more options

its not correct crash id.


We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. Press the following shortcut to get a Run window: [Windows] + [R]. This should bring up a window that contains a text field.
  2. In that text field, enter %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

marc999
marc999 Vraag-eienaar
more options

bp-1361302409 bp-1360392309 bp-1358921494 bp-1357934458 bp-1354939166

Should AVG Toolbar make any difference? It was disabled, but I just removed it with Revo Uninstaller and now I can get FF to boot - at least for the last 15 minutes. But it's late and I'll leave it running and be back in about 8 hours. Thanks -

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

1361302409 1360392309 1358921494 1357934458 1354939166 are not crash IDs, but epoch time stamps of the date/time that the crash occurred.

  • 1361302409: Tue 19 Feb 2013 19:33:29:0 GMT

If you have submitted crash reports then please post the IDs of one or more crash reports that have this format:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the IDs of the submitted crash reports on the about:crashes page.

  • You can open the about:crashes page via the location bar, like you open a website.

See:

marc999
marc999 Vraag-eienaar
more options

Ahh! I see. "about:crashes". That's easier.

bp-e2c5aef0-97fe-4fcc-ab32-21e8a2130223 bp-3b76c38a-8893-48f7-b540-057bf2130223 bp-0c72486e-e9c5-47df-a804-7927a2130223 bp-e6197568-d7b0-4e0e-93ea-9bce92130223 bp-df473145-faf5-406f-b0dc-ae9422130223

Still using FF after 12 hours - no more crash after complete AVG Toolbar removal